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Library Technical Challenges & Academic Support: Home

Quick Study Guide on Library Tech Support

How can a librarian help you with Technical Issues?

My name is Paul J. Graham and I'm the University Librarian for Yorkville University.  I manage our Library Services and work with other librarians to provide research, assignment, and teaching support to all YU students and Faculty.

However, I also address many of the technical issues pertaining to the library.  Sometimes students will have challenges accessing library resources, such as error messages when accessing a journal or eBook. These are very common challenges and most of the time can be easily resolved. Below I've included the Top 3 Ways you can resolve a library technical challenge.

Top Three Ways You can Resolve a Library Tech Problem

Although it is an easy thing to do, most library technical challenges can be resolved right away by simply turning your computer off and then back on again. That's always your first best way to resolve a library technical issue without having to wait for a response from ASK YU.

​​​​​The next best option is to clear your web browser's cache/cookies. This resolves almost 99% of all library access challenges.  However, you have to clear all the cache/cookies completely for it to be effective. Then, you again turn off your computer. Turn it back on again. Then try accessing the library again.

The next step for resolving library technical issues involves trying another web browser. Sometimes if you use your web browser for accessing work or another library, it can have challenges for accessing YU's library. Here are just a few options.  

If you are still having technical challenges with accessing content, please directly email me, or send your question to ASK YU where a librarian will review the issue. NOTE, sometimes there are database outages where access to databases is temporarily inaccessible. In such cases, we may point you to other database resources while we resolve access (e.g., a database that is inaccessible for 1-3 hours).

Research & Presentations (Sample)

  • Paul J Graham & Sarah Van Sickle (2023, Sept 21, 2023). “Job Crafting for Librarians: Room to Grow”, Northwest Interlibrary Loan and Resource Sharing Conference (#NWILL) 2023 Sep 20 – 22, 2023. 

  • Cummings, J. & P.J. Graham. 2022. (June 7- 10). “Critical Thinking in Remote Learning: A Systematic Review through the Community of Inquiry Framework”, Presented at the 2022 Society for Teaching and Learning in Higher Education STLHE, Ottawa, ON, Canada.  

  • Cummings, J. & P.J. Graham. 2019. (October 25). “Community of Inquiry: Innovations in Online Teaching”, Presented at the 2019 Creative Connections Conference at UNB Fredericton, NB, Canada.   

  • Dickinson, H. D., Liu, W., Graham, P. J., & Chen, W. (2018). Food Safety in China: The Structure and Substantive Foci of an Emerging Field of Social Science Research. Social Sciences, 7(7), Article 7.

  • Paul, G., Trina, E., & Roanne, T.-M. (2008). Environmental scans: How useful are they for primary care research? Canadian family physician Medecin de famille canadien, 54(7).

  • Graham, P. J., & Dickinson, H. D. (2007). Knowledge-System Theory in Society: Charting the Growth of Knowledge-System Models over a Decade, 1994-2003. Journal of the American Society for Information Science and Technology (Print), 58(14), 2372–2381.

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About the Librarian

Graduated Dalhousie University with a Masters of Library & Information Studies and UNB Fredericton with a Masters in Philosophy (Bioethics). I have a wide array of interests, but I'm especially fond of biking the TransCanada trails, playing classical guitar and reading Hegelian Philosophy. I love baking home made bread, so feel free to send me your bread recipes! 

Biking the TransCanada Trail

Favourite Marvel Character (Doctor Strange)