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New Student Guide: Home

This LibGuide is designed for the purpose of supporting students new to Yorkville University in their understanding of the library and its resources.

 

You can open a ticket with AskYU here.

Who Do I Ask For Help?

Paul Graham, University Librarian

Email Paul Graham (AST)

Subject Liaison: Creative Arts, Education, Psychology

Kathy Coorsh, Academic Librarian

Email Kathy Coorsh (EST)

Subject Liaison: Business, Interior Design/Decorating & General Studies

Nell Beaudry, Academic Librarian

Email Nell Beaudry (PST)

Subject Liaison: Business, Library Instruction, Information Literacy, Psychology

Melissa Discola, Library Technician

Email Melissa Discola (EST)

Subject Liaison: Textbook Management & Administration

Sarah Van Sickle, Academic Librarian

Email Sarah Van Sickle (EST)

Subject Liaison: Resource Management, Business, Interior Design/Decorating, Creative Arts

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Troubleshooting Access to the Library

CONFIRM YOUR ACCESS

After being accepted, there are a few things you can do to ensure you have access to library resources before starting your academic journey at YU.


1. Make sure you can log in to MyYU

2. While logged in, try opening Discovery - look for the YU logo

3. Do the same thing with EBSCO Academic, ProQuest, and SAGE

4. If you can't see the MyYU logo in these databases while logged in, open a ticket with AskYU

Select a New Web Browser:  One of the easiest options for accessing our system if you’re having challenges is trying a different web browser. Select a browser that you have not used previously for library or database research either for YU or any other online libraries.

Clear your Browser’s “Cache/Cookies”: Another way to resolve common access issues is to clear your browser’s cache/cookies, then close your browser and restart your computer. If you need support clearing your web browser’s cache/cookies, please contact ASK YU.

Agree to ​EBSCO​’s site permissions: When accessing the new ​EBSCO​ system for the first time, or updating or creating an account within ​EBSCO​, you may find a dialogue option to permit ​EBSCO​ to collect data. This is a standard activity of databases to ensure ease of access for patrons. Although you can select either option, saying ‘yes’ resolves many automated access issues.  Please consider this option if you are having challenges accessing the library.

Incognito Mode, Chrome: If you are still having challenges accessing our resources after trying the previous options, you can try using incognito mode in Chrome web browser.

Additional Considerations:

  • Completely shutting off your computer:  Remember that when you select an option such as ‘clearing your browser’s cache’, you need to close out your browser and do a complete shut down of your computer. Then turn it back on again.
  • Delayed Access: Some students find access is only delayed. They clear the cache for their browser, then after a 24 hour period, the browser is providing them full access. Please ensure you recheck browsers.

AskYU

WHAT IS AskYU?

AskYU is Yorkville University's student support service - it allows you to open tickets to resolve a variety of problems, whether technology-based, program-based, or otherwise! Student Services has put together a handy document to help you understand when and how you should open a ticket with AskYU in order to receive the best possible outcome.

Hours for Library Support

LIBRARY STAFF HOURS

Please note that library staff is available only between Monday and Friday during regular working hours. Reference questions sent between Friday evening and Sunday evening will be addressed Monday.