Email Paul Graham (AST)
Subject Liaison: Creative Arts, Education, Psychology
Email Kathy Coorsh (EST)
Subject Liaison: Business, Interior Design/Decorating & General Studies
Email Nell Beaudry (PST)
Subject Liaison: Business, Library Instruction, Information Literacy, Psychology
Email Melissa Discola (EST)
Subject Liaison: Textbook Management & Administration
Email Sarah Van Sickle (EST)
Subject Liaison: Resource Management, Business, Interior Design/Decorating, Creative Arts
The library is dedicated to providing resources and services that are accessible to everyone. While we strive to make the library universally accessible, we are a long way from this aim. Sometimes library users can encounter barriers to reading and study. We can assist with:
If you have a disability that limits your use of library resources, please contact Sarah Van Sickle (svansickle@yorkvilleu.ca), the Resource Management Librarian. You may also want to contact the Accessibility and Academic Accommodations Team (accessibility@yorkvilleu.ca) for further information.
After being accepted, there are a few things you can do to ensure you have access to library resources before starting your academic journey at YU.
1. Make sure you can log in to MyYU
2. While logged in, try opening Discovery - look for the YU logo
3. Do the same thing with EBSCO Academic, ProQuest, and SAGE
4. If you can't see the MyYU logo in these databases while logged in, open a ticket with AskYU
Select a New Web Browser: One of the easiest options for accessing our system if you’re having challenges is trying a different web browser. Select a browser that you have not used previously for library or database research either for YU or any other online libraries.
Clear your Browser’s “Cache/Cookies”: Another way to resolve common access issues is to clear your browser’s cache/cookies, then close your browser and restart your computer. If you need support clearing your web browser’s cache/cookies, please contact ASK YU.
Agree to EBSCO’s site permissions: When accessing the new EBSCO system for the first time, or updating or creating an account within EBSCO, you may find a dialogue option to permit EBSCO to collect data. This is a standard activity of databases to ensure ease of access for patrons. Although you can select either option, saying ‘yes’ resolves many automated access issues. Please consider this option if you are having challenges accessing the library.
Incognito Mode, Chrome: If you are still having challenges accessing our resources after trying the previous options, you can try using incognito mode in Chrome web browser.
Additional Considerations:
AskYU is Yorkville University's student support service - it allows you to open tickets to resolve a variety of problems, whether technology-based, program-based, or otherwise! Student Services has put together a handy document to help you understand when and how you should open a ticket with AskYU in order to receive the best possible outcome.
Please note that library staff is available only between Monday and Friday during regular working hours. Reference questions sent between Friday evening and Sunday evening will be addressed Monday.
