After being accepted, there are a few things you can do to ensure you have access to library resources before starting your academic journey at YU.
1. Make sure you can log in to MyYU
2. While logged in, try opening Discovery - look for the YU logo
3. Do the same thing with EBSCO Academic, ProQuest, and SAGE
4. If you can't see the MyYU logo in these databases while logged in, open a ticket with AskYU
Select a New Web Browser: One of the easiest options for accessing our system if you’re having challenges is trying a different web browser. Select a browser that you have not used previously for library or database research either for YU or any other online libraries.
Agree to EBSCO’s site permissions: When accessing the new EBSCO system for the first time, or updating or creating an account within EBSCO, you may find a dialogue option to permit EBSCO to collect data. This is a standard activity of databases to ensure ease of access for patrons. Although you can select either option, saying ‘yes’ resolves many automated access issues. Please consider this option if you are having challenges accessing the library.
Incognito Mode, Chrome: If you are still having challenges accessing our resources after trying the previous options, you can try using incognito mode in Chrome web browser.
AskYU is Yorkville University's student support service - it allows you to open tickets to resolve a variety of problems, whether technology-based, program-based, or otherwise! Student Services has put together a handy document to help you understand when and how you should open a ticket with AskYU in order to receive the best possible outcome.
Please note that library staff is available only between Monday and Friday during regular working hours. Reference questions sent between Friday evening and Sunday evening will be addressed Monday.